Mechanic Job in Mountain View, California

Seeking a Master Mechanic/Service Advisor to work in the YourMechanic office to manage warranty claims, support our team of mobile mechanics and assess skills/abilities of technicians applying for work. This is a unique opportunity for a seasoned mechanic who is looking for work outside of a shop while still unitizing his/her automotive knowledge and background. In this position you will work on a team aimed at supplying and supporting our mechanics to service our growing base of customers across the country. Click here to apply! RESPONSIBILITIES - Handle escalated calls and process customer warranty claims - you will have to make judgement calls that best serve both the customer and the business - Evaluate candidates applying to work with YourMechanic as mobile technicians - Assess ongoing performance of the current mechanic team - Act as the lead tech to support our team of mobile mechanics - you will aid in troubleshooting complex diagnostics, give advice on handling customer service issues and overall support the day-to-day needs of the mechanic team REQUIREMENTS - Master Level Automotive Technician including European makes and models - 8 years experience working as a Master Mechanic in a dealership or independent shop - Experience working as a Service Advisor providing customer support and handling warranty claims - Experience leading interviews with technicians to assess skill level, experience, qualifications and overall fit - Ability to take ownership of work and multitask in a fast-past environment - Strong problem solving and troubleshooting skills is a must - both for tricky drivability diagnostic issues and for supporting a team of mobile mechanics out in the field facing unforeseen issues - Sound judgment and the ability to make concise decisions - Positive can-do attitude - Is a team player and understands that there is no room for egos ABOUT YOURMECHANIC As a mobile mechanic company, we fix cars at the customer's location - their home/office. There is no overhead which allows our mechanics to make more money while our customers pay less than shops/dealers. Our customers love it and our mechanics are happy because they have control of their schedule and they make better money! We handle all of the marketing, appointment scheduling, parts ordering, invoicing and customer support for our mechanics, leaving the mechanics do what they love-- fix cars.Why Join YourMechanic?Just like everyone else, we also offer decent pay / equity / benefits and other perks. Beyond that, we offer an opportunity to build something meaningful. Your work will redefine a massive industry ($150B a year), which is begging for disruption. You will empower 1000's of mechanics to live a better life. We're growing fast and offering the opportunity to build something that really matters and leave a legacy.